Discussions
Reply to: Why your package is late: mail and package carriers suspend guarantees, cancel routes, suffer delays Posted July 22, 2020

Dont give up hope just yet. A month may seem like a long time in transit, but from someone who has been an online addict for quite sometime now😄, returns take longer. I once had a mercari package sent back to seller (she tried screwing me😒 didn’t work haha) it took almost 2 months for some reason. Nearly everything I’ve shipped with a return label seems to take twice as long as it did the first trip. Was it sent USPS? Ask (the company) questions to ensure you are covered incase something like this happens.  (Altho I do believe all merchants are responsible to either refund or send replacement if return is lost in transit) they likely have insurance thru whichever carrier service they use, or theyd loose a ton on replacements and lost packages..So you’re most likely covered already. But for normal shipments you send, just add insurance. It’s only a few bucks more. But saves ya butt in case its destroyed or lost. (Aka stolen lol) I think they say to wait 14 days after expected delivery date to claim a lost package. And it has tracking so the company can see it was actually shipped and where it got lost. Call the shipping company cs and have them open investigation. It takes 72 hours then you can call back and ask about the outcome, they usually also call once they’ve finished it. It sucks waiting for a return to recieve a refund. Especially that high amount, no matter weather there’s a virus running rampant or not. But keep in contact with carrier and the merchant. Be persistent. I’ve realized if you just call once and wait for them to call you back or look into it, you will be waiting forever. they’re first response noe a days is something like “We appreciate your patience in these trying times. Rest assured your package is moving thru the system and will be delivered by the delivery date.” Then they now add something about covid and longer shipping times. Everybody now blames everything on freaking covid! Honest… most the comp I order from have had issues way before covid era. 🙄 Good luck with your return!🙂 I hope it all pans out and the company is willing to work with you and not put up a fight. All that does is cause the customer more stress and puts a bad taste in their mouth.

No activity yet.
Reply to: Why your package is late: mail and package carriers suspend guarantees, cancel routes, suffer delays Posted July 22, 2020

Dont give up hope just yet. A month may seem like a long time in transit, but from someone who has been an online addict for quite sometime now😄, returns take longer. I once had a mercari package sent back to seller (she tried screwing me😒 didn’t work haha) it took almost 2 months for some reason. Nearly everything I’ve shipped with a return label seems to take twice as long as it did the first trip. Was it sent USPS? Ask (the company) questions to ensure you are covered incase something like this happens.  (Altho I do believe all merchants are responsible to either refund or send replacement if return is lost in transit) they likely have insurance thru whichever carrier service they use, or theyd loose a ton on replacements and lost packages..So you’re most likely covered already. But for normal shipments you send, just add insurance. It’s only a few bucks more. But saves ya butt in case its destroyed or lost. (Aka stolen lol) I think they say to wait 14 days after expected delivery date to claim a lost package. And it has tracking so the company can see it was actually shipped and where it got lost. Call the shipping company cs and have them open investigation. It takes 72 hours then you can call back and ask about the outcome, they usually also call once they’ve finished it. It sucks waiting for a return to recieve a refund. Especially that high amount, no matter weather there’s a virus running rampant or not. But keep in contact with carrier and the merchant. Be persistent. I’ve realized if you just call once and wait for them to call you back or look into it, you will be waiting forever. they’re first response noe a days is something like “We appreciate your patience in these trying times. Rest assured your package is moving thru the system and will be delivered by the delivery date.” Then they now add something about covid and longer shipping times. Everybody now blames everything on freaking covid! Honest… most the comp I order from have had issues way before covid era. 🙄 Good luck with your return!🙂 I hope it all pans out and the company is willing to work with you and not put up a fight. All that does is cause the customer more stress and puts a bad taste in their mouth.